Guest Info & Fees

Some useful information about additional serviced that are available from our dedicated customer service team are listed below.  Here you can also find some information and the charges that we may have to regrettably charge due to damage/smoking or other damage.

If you would like to arrange any of the following services please do not hesitate to contact a member of our friendly customer service team at or call them on 08000389354.

Item Fee
Service Fee £5.00
Smoking fee £200.00
Daily Housekeeping service £20.00 per day (discount for long stays available)
Pets (Prior approval required from Diamond) £10.00 per pet per night
Damage Additional fee dependant on damage (minimum £100.00 or deposit retained)
Failure to pay any additional charge within 14 days £50.00 Administration fee
Cancellation fee Full rental amount if cancelled within 14 days of check in
Lost key £100.00 or deposit retained
Maintenance call out fee (Due to guest misuse) Additional charge relevant to type of call out
Champagne and Flowers £60.00 Administration fee to arrange
Champagne and Chocolates £60.00 Administration fee to arrange
Late Check-out (Subject to availability) £20.00
Early check-in (Subject to availability) £20.00
Bouquet of flowers £35.00
White Wine £15.00
Red Wine £15.00
Rose Wine £15.00
Prosecco £15.00
Champagne £50.00
Grocery Starter Pack (Milk; Bread; Butter; Orange Juice; Eggs; Bacon) £20.00
Chocolates £15.00